Community :PENTICTON
Position Summary
This is a temporary full time position until March 2020 with the possibility of a flexible worksite location within the Interior Health Region.

The Health Service Administrator, Mental Health and Substance Use (MHSU) is a member of the MHSU Leadership Team and contributes to planning, delivery, and evaluation of services within the program to meet the needs of the residents of the assigned Interior Health (IH) service delivery area. The Health Service Administrator provides senior leadership and direction to the development, implementation, and assessment of strategies, legislation compliance, quality improvement, program/service objectives, and operations that support patient-focused, seamless care that is integrated across community and hospital settings in the service delivery area. The Health Service Administrator works in formal partnership (i.e., dyad relationship) with the MHSU Area Medical Director in the service delivery area and with the subspecialty Medical Directors as assigned.

The Health Service Administrator may also be the lead for assigned programs, services or targeted populations across IH.

The Health Service Administrator is expected to develop and execute a local plan to implement Specialized Community Services Programs (SCSP’s) that are aligned with regional programs, strategies and goals, as well as Ministry policy and direction. This will be achieved by:
• Developing a thorough understanding of population needs and best practices, and contributing the relevant needs assessments as required
• Identifying strategic issues and collaborating with appropriate stakeholders across IH to develop solutions and implementation plans
• Leading the implementation of the SCSP
• Monitoring and evaluating operations, and implementing quality improvement initiatives to ensure services remain effective and responsive to population needs.


• Within the assigned service delivery area, develops and oversees an integrated and networked MHSU health delivery system across the acute, community, tertiary, and residential continuum of care that is in alignment with the broader Health Systems Planning, MHSU and Residential Services portfolio and Ministry of Health directives and which improves the health status of the population served.

• Collaborates with internal partners to co-lead the development of, and lead the implementation of, MHSU SCSP’s.

• Works with the Divisions of Family Practice in ensuring that services are sensitive to and aligned to support effective and integrated primary and community care.

• Works with non-governmental organizations (NGOs) to leverage expertise and capacity to better support the needs of those with MHSU.

• Ensures that patient voices are fully integrated into the full spectrum of service design, delivery, and quality of care.

• Ensures the tactical planning, financial and business operations, and service delivery activities of the program align with and contribute to successful achievement of the organization’s strategic services plan and deliverables and are working towards ensuring public confidence in health system performance.

• Provides sound financial management focused on achieving a balanced budget while ensuring a high quality of care at all service levels. Working within the approved financial mandate, prepares budget and program recommendations, oversees and monitors actual expenses and program/service outcomes, identifies efficiencies and promotes optimal use of resources, and makes recommendations on current and future program and service adjustments.

• A Master’s degree in a health-related discipline or business field.
• Seven to ten years of experience in large, complex, adaptive health systems.

LEADS Capabilities:
• Leads Self – self-awareness, manages self, develops self, demonstrates character
• Engages Others – communicates effectively
• Achieves Results – takes action to implement decisions, assesses and evaluates results
• Develops Coalitions – builds partnership and networks to create results, demonstrates a commitment to customers and service
• System Transformation – demonstrates systems/critical thinking

Skills and Abilities:
• Demonstrated modelling of values of quality, integrity, respect, and trust.
• Knowledge of current and future healthcare issues.
• Demonstrated leadership and interpersonal skills and proven leadership skills with diverse groups.
• Demonstrated knowledge and ability in complex system approaches and whole system change strategies.
• Ability to drive and facilitate change, as well as anticipate future change in service delivery, and develop transition strategies that optimize resource utilization and ultimately improve efficiency and quality of care.
• Demonstrated knowledge of community engagement and development principles and experience in community development.
• Proven ability to manage projects requiring a conceptual and development process.
• Demonstrated financial, administrative, project, and contract management.
• Knowledge of the Health Professions Act and other regulatory bodies.
• Ability to unify, energize, and motivate people.
• Ability to influence others at all levels of the organization and as well as external stakeholders.
• Ability to communicate effectively orally and in writing, including a proven ability to communicate change, planning concepts, and policy and the ability to make effective presentations to groups.
• Ability to function effectively in a highly dynamic environment.
• Knowledge and awareness of the Aboriginal populations and their special needs within IH.
• Physical ability to perform the duties of the position.

Tweet about this on TwitterShare on LinkedInShare on FacebookShare on Google+Share on RedditEmail this to someonePrint this page