At SOICS, we strive to ensure our team members are a fit based on their strengths, interests, and future goals.  The successful candidate will have the following requirements:



  • Completion of professional program and a minimum of two to three years experience in a similar role providing high level administrative support or an equivalent combination of education, training or experience
  • In depth knowledge of principles and practices of office management  
  • Demonstrated understanding of organizational and planning skills with attention to detail
  • Responsible attitude targeted at ensuring completion of tasks according to their level of urgency and importance  
  • Awareness of cultural sensitivity and adapts his/her actions, words, and decisions accordingly
  • Able to coordinate work with colleagues and Program Manager to avoid gaps and over-laps



  • Knowledgeable of local community resources for immigrants to Canada
  • Confident in speaking to suppliers/visitors and able to resolve queries while managing own workload
  • Demonstrates objectivity during challenging situations and remains focused on service delivery
  • Able to be discreet, articulate, and knowledgeable of correct protocol for specific situations
  • Physically fit, able to lift up to 15 lbs
  • Fluency in a second language

We thank all applicants, but only shortlisted candidates selected for an interview will be contacted.  A Criminal Record Check is a requirement.  Please send your resume by email to tahiras@soics.ca




Team Support

  • Perform a range of secretarial duties to support operations to include but not limited to: screening calls, leading the emergency evacuation protocols, sign in sheets, meeting schedules, and room(s) availability
  • Take charge of the front area and be available at all times to welcome clients and refer them to appropriate team member depending on their needs
  • Respond to public enquiries and direct ineligible clients to access other services/resources in the broader community relevant to their needs
  • Maintain adequate and appropriate level of supplies inventory resulting from proactive and timely ordering
  • Liaise with internal staff at all levels to communicate changes in policies and procedures in accordance to established service standards
  • Ensure knowledge of staff locations in & out of the organisation and their schedules
  • Assist the accountant with obtaining invoices for quarterly reports and year end audit and petty cash interactions
  • Contribute to team effort by accomplishing miscellaneous tasks and projects as required to obtain targeted results
  • Provide a summary of the range of our services and a tour of the organisation to visiting service providers
  • Support team with event logistics

Client Intake & Data Collection


  • Assist settlement staff in client intake while explaining the parameters and necessity of confidentiality to clients
  • Identify client needs and outline steps to connect clients with service providers to accomplish goals
  • Maintain a database of community contacts, referrals agencies, and local community resources
  • Ensure entries for clients and services rendered are entered accurately in into computerized systems
  • Check for data discrepancies and cross-check information with team members and physical paper files
  • Process files by reviewing data for deficiencies; resolving discrepancies by using identified procedures or returning incomplete documents to the team members for review
  • Verify entered client and service data by reviewing, eliminating duplication, correcting, deleting, or re-entering data

Program Manager Support

  • Take precise messages and convey clear and relevant information at the right time
  • Act as a point of contact to the organisation staff and community partners for the Program Manager
  • Draft internal and external correspondence, newsletter, communications, and presentations as requested for review
  • Complete administrative follow-ups from board and committee meetings
  • Organize documents/reference materials and file to facilitate timely access and retrieval
  • Co-ordinate schedules, appointments and bookings for various events
  • Prepare packages including formatted documents compiled in well presented booklets for board meetings, committee meetings, and AGM
  • Assist with employee orientation, obtain criminal record checks, and ensure adherence to policies and procedures by staff members
  • Assist Program Manager in researching innovative approaches, identifying partnerships, responding to society needs, and developing procedure guidelines for various programs


Location: Penticton


Working Conditions: Applicants must be available to work on Saturdays.  Work is office based, with flexible working hours often extending beyond the regular nine to five at peak times, such as at the AGM or Open House.


Term: Regular Full-Time – 35 to 38 hours a week


Job Type: Contract


Hours: Monday to Friday – 8:30 am to 4:30 pm

              Saturday – TBD


Salary Range: $19.00 to $21.00 per hour


Application Deadline: Friday, March 2nd 2018 at 12:00 pm


SOICS is an equal opportunity employer. This posting is open to applicants from all backgrounds.

Applicants are encouraged to submit applications ASAP.  Interviews will begin immediately.



About us:

SOICS is a one-stop shop that provides a range of free services to all immigrants, temporary foreign workers, and refugees from all backgrounds.  Our multi-lingual staffs works together with immigrants to help them get settled, find careers and learn all they need to know about starting their new lives in Canada.  We appreciate the valuable contributions immigrants make to Canada while also understanding the challenges of settling in a new country. 


We have been managing community projects, building partnerships and achieving integration and multicultural outcomes in the South Okanagan Similkameen for over 40 years.  Our programs and services allow immigrants to realize the full potential of their learning abilities, which assists in their integration in local communities.  With two offices in Penticton and Oliver, we meet the clients’ direct needs through language training, childminding, skills development workshops, employment, and settlement services.  Indirectly, we serve the broader community by enhancing its capacity to increase the pace of social and economic integration in the South Okanagan-Similkameen region.


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