As one of the most recognized hotel brands in the world, Ramada Penticton takes pride of its people and our commitment to exceed the expectations of our guests and our team members to ensure lasting relationships. We are guided by the following principles: Integrity, Commitment, Caring, Respect, Open Communication and Reliability.
Our service culture “I Am” stresses a positive guest experience and aims to establish individual owner and employee accountability for guest service. The "I Am" program is built on six service commitments that spell the Ramada name: Ready, Anticipating, Making a connection, Aware, Delightful, Appreciative. The commitments aim to instill a sense of ownership and pride among Ramada employees at all levels. This service culture helps to build pride, spirit and a great attitude in dealing with guests. It will bring all associates together through a solid approach to guest service. Every Ramada employee share a global commitment to creating caring experiences for every guest, every time.
The Ramada slogan, "You do your thing. Leave the rest to us" focuses on the purpose of travel instead of the product.
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